Last updated: 2025. This Privacy Policy applies to all players using the phtay platform in the Philippines. Please read it carefully so you understand how we handle your information.
When you register on phtay, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity in accordance with Philippine regulations. We also collect financial information such as your preferred payment method details, transaction history, and deposit and withdrawal records, all of which are handled securely and used solely for processing your transactions on the platform. During your use of the platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines.
We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activities available on the platform. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
phtay uses the personal information we collect to operate, maintain, and improve the platform for all players in the Philippines. Your registration details are used to verify your identity, process your transactions in Philippine pesos, and ensure that your account is protected against unauthorised access. We use your contact information to send you important account notifications, security alerts, and responses to any support requests you submit — we do not use your contact details for unsolicited marketing without your explicit consent.
Technical and usage data is analysed in aggregate to understand how players interact with the platform, identify areas for improvement, and ensure that the platform performs reliably across different devices and network conditions common in the Philippines. We may also use your information to comply with our legal obligations under applicable Philippine law, including anti-money laundering requirements and responsible gaming obligations. In all cases, your data is used only for legitimate purposes directly related to your use of the phtay platform.
phtay does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted third-party service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification services, and technology providers who support platform infrastructure. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared.
We may also disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of phtay or other players. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified of any material change to how your information is handled as a result.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the phtay platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review and update our security practices to address emerging threats and to maintain a high standard of data protection for all players in the Philippines.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password for your phtay account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account. We will act promptly on any security concern you raise.
phtay retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable anti-money laundering and gaming regulations. Once the applicable retention period has expired and there is no longer a legal or operational reason to retain your data, we will securely delete or anonymise it. If you close your account, we will process your data deletion request in accordance with these retention requirements and notify you once the process is complete. You may contact us at [email protected] for any questions about how long specific categories of your data are retained.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to your personal data held by phtay. These include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, the right to correct any inaccurate or incomplete data, and the right to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data in certain circumstances and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within the timeframe required by applicable Philippine law.
phtay uses cookies and similar tracking technologies to support the operation of the platform and to improve your experience as a player. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during your session and to remember your preferences. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. We do not use cookies to serve third-party advertising or to track your activity outside of the phtay platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain features on the platform.
phtay may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly through your registered email address or via a notice on the platform. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. Your continued use of the phtay platform after any changes to this policy constitutes your acceptance of the updated terms. If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at [email protected] at any time.
No. phtay does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with trusted service providers who help us operate the platform — such as payment processors and identity verification services — and only for the specific purpose required. All such providers are bound by strict data protection obligations. We do not share your information with advertisers or data brokers, and we never will. Your privacy is a core commitment of the phtay platform for all players in the Philippines.
You can request a copy of the personal data we hold about you by contacting our support team at [email protected]. Please include your registered email address and a brief description of the information you are requesting. We will verify your identity before processing the request to ensure your data is not disclosed to anyone else. Once verified, we will provide you with a copy of your data within the timeframe required under the Philippine Data Privacy Act. There is no charge for making a data access request. If you believe any of the information we hold is inaccurate, you can also request a correction at the same time.
When you close your phtay account, we will begin the process of deleting or anonymising your personal data in accordance with our data retention policy and applicable Philippine legal requirements. Certain records — such as transaction history and identity verification documents — may need to be retained for a minimum period as required by anti-money laundering and gaming regulations before they can be deleted. We will notify you once your data has been fully processed. If you have any questions about what happens to your data after account closure, please contact us at [email protected] and we will be happy to explain the process in detail.
Yes. All payment information processed through phtay is handled using industry-standard encryption and security protocols. We work with reputable payment processors who are themselves subject to strict data security standards. phtay does not store full payment card details on our own servers — sensitive financial data is tokenised and managed by our payment partners in accordance with applicable security requirements. Your PHP transactions are processed securely, and your financial information is never shared with unauthorised parties. If you have any concerns about the security of your payment details, please contact our support team at [email protected] immediately.
Reach out to our support team at [email protected] or visit our FAQ page for quick answers. Ready to get started? Create your free phtay account today.